At The GroundsKeepers, we take your privacy seriously. This policy outlines how we collect, use, and protect your information when you use our services or visit our website.
Information We Collect
We collect information that you provide directly to us through our website, app, and other services:
- Personal Information: Name, email address, phone number, billing address, and payment details
- Property Information: Service location, property size, and specific service requirements
- Service History: Records of services requested, completed services, and property photos (with your consent)
- Communication: Messages you exchange with our team, service feedback, and preferences
How We Use Your Information
Your information helps us provide and improve our property maintenance services:
- Creating and managing your account
- Processing payments and service requests
- Sending service confirmations, updates, and scheduling information
- Improving our website, app, and service offerings
- Communicating with you about special offers or new services (with your consent)
- Analyzing usage patterns to enhance our platform
Data Encryption
We use advanced encryption to protect all sensitive information transmitted through our platform.
Secure Payments
Payment processing is handled by trusted third-party providers with industry-standard security.
Access Controls
Only authorized personnel have access to your information, with strict protocols in place.
Regular Audits
We conduct regular security assessments to ensure your data remains protected.
Information Sharing
We respect your privacy and do not sell or rent your personal information. We may share information with:
- Service Providers: Payment processors, cloud services, and other tools that help us deliver services
- Professional Partners: When necessary for fulfilling services (with appropriate safeguards)
- Legal Compliance: When required by law, legal process, or to protect our wrights
Your Rights
You maintain control over your information and can:
- Access and review your personal information
- Update or correct inaccurate data
- Request deletion of your information (subject to legal requirements)
- Opt-out of email marketing communications
- Download your data in a portable format
- We do not use texting for marketing. If you call us and we miss it, we may send you a one-time follow-up message to help assist you. You are not added to a list and will not receive further messages unless you reply.
Cookies and Tracking
Optional analytics and marketing tags on this marketing website are off until you accept the relevant category. You can accept all, reject optional tracking, or choose categories separately. Use Cookie preferences in the footer to change your choice later. Rejecting optional tracking does not prevent browsing this website or opening the service-ordering portal.
We store your choice in your browser’s local storage for up to 180 days, or until you clear it or the consent version changes. That preference storage is necessary to remember your decision. If your browser does not allow storage, you may be asked again on the next page. With JavaScript disabled, optional tracking tags do not run.
The configured analytics service is Umami at analytics.groundskeepers.land. When you accept analytics, it can receive page-view and click-event information, such as the page path and the selected link or button. No advertising tags are configured in this website package. The Marketing category is available for optional advertising tools; this policy must be updated before such tools are added.
Withdrawing a previously granted category stops its tags on subsequent loads and reloads this page when necessary to stop scripts already running. The website removes configured first-party tracking storage where browser access allows, but cannot retrieve information already sent or erase another provider’s inaccessible storage. Your browser settings provide additional cookie and storage controls.
The website also requests resources such as fonts and map information when those features load. Those providers can receive ordinary connection information, including an IP address; they are not controlled as advertising tags by this popup. The separate account, ordering and payment application has its own data-handling scope.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or for legal compliance. We'll notify you of significant changes by posting an updated policy on this page with a new "Last Updated" date.
Contact Us
If you have questions about our Privacy Policy or how we handle your information, please contact us:
Email: [email protected]
Phone: (306) 961-2339
Address: Prince Albert, SK